Privacy Policy

When you use Rova, we may collect information such as:

• Your name
• Phone number
• Email address
• Booking and accommodation details
• Payment and transaction information
• Information you provide when contacting us
• Technical information such as device and website usage information

We use your information to:

• Process and manage your bookings
• Confirm and communicate booking details
• Process payments and refunds where applicable
• Communicate with you about your reservation
• Improve our platform and services
• Prevent fraud and protect the security of our platform
• Maintain financial and transaction records
• Comply with applicable legal and regulatory requirements

We only share information when necessary to provide our services.

For example, relevant booking information may be shared with the property owner or property manager so they can prepare the accommodation for your arrival.

We may also share information with payment providers, service providers, or government and regulatory authorities where required by law.

We do not sell your personal information to third parties.

Payments made through Rova may be processed through third-party payment services such as MTN MoMo or other payment providers supported by Rova.

We do not intend to store your mobile money PIN, password, or other confidential payment credentials.

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

However, no online system can be guaranteed to be completely secure.

You may contact us if you want to ask about the personal information we hold about you or request correction of inaccurate information, subject to applicable laws and our legal obligations.

We may update this Privacy Policy from time to time. Any changes will be published on this page.

For questions regarding this Privacy Policy, please contact:

Rova by Nova Haven
Email: novahavenrw@gmail.com
Phone: 250799571023
Location: Rwanda