Terms & Conditions

Rova allows users to discover and book accommodation managed and listed by Nova Haven.

You agree to provide accurate information when making a booking and to use the platform only for lawful purposes.

Nova Haven reviews and manages properties listed on Rova. We aim to ensure that listing information, photographs, prices, and availability are accurate.

However, information may occasionally change, and we reserve the right to correct errors or update listings.

Photos and other visual content created or provided by Nova Haven for properties listed on Rova are the property of Nova Haven or are used under its authorization. These photos may not be copied, downloaded, reproduced, edited, published, or used on other websites, social media accounts, advertisements, booking platforms, or other commercial purposes without prior written permission from Nova Haven. This restriction also applies to property owners and other third parties.

A booking is considered confirmed once the required payment has been successfully received and confirmation has been provided by Rova.

Users are responsible for providing correct contact and booking information.

Payments may be made through the payment methods displayed on Rova.

The amount payable will be shown before the booking is completed.

Rova may use third-party payment providers to process transactions.

Cancellation and refund conditions may vary depending on the accommodation and booking.

The applicable cancellation or refund conditions will be communicated to the guest before or at the time of booking.

Where a refund is approved, it will be processed using the appropriate payment method and within a reasonable period.

Guests agree to:

• Provide accurate booking information.
• Respect the accommodation and its rules.
• Follow check-in and check-out requirements.
• Avoid illegal activities or activities that may damage the property.
• Pay for any damage or loss caused by their actions, where applicable.

Property owners work with Nova Haven to have their properties listed and managed on Rova.

Nova Haven manages the listing, booking process, guest communication, and payment administration.

Property owners may receive booking notifications and relevant information required to prepare the accommodation for guests.

Nova Haven will make reasonable efforts to provide reliable services and accurate information.

However, we cannot guarantee that the platform will always be available or free from technical interruptions.

Nova Haven will not be responsible for circumstances beyond its reasonable control, including internet failures, payment-provider failures, natural disasters, government actions, or other unforeseen events.

We may modify, suspend, or discontinue parts of Rova when necessary to improve our services, maintain security, or comply with legal requirements.

We may update these Terms & Conditions from time to time. Updated terms will be published on Rova.

If you have any questions, complaints, or concerns regarding Rova, please contact:

Rova by Nova Haven
Email: novahavenrw@gmail.com
Phone: 250799571023
Location: Rwanda